Userlike Overview, Features, Integrations, and Alternatives
Userlike Overview
What is Userlike?
Userlike is the leading software for live chat and customer messaging in Germany. Itโs a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.
The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.
To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlikeโs AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.
Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.
Userlike Features
Agent Tools
Canned Replies
Chat Transcripts
Chat Transfer
Mark as Spam
Search
Ticketing
Visitor Ban
Visitor Typing Preview
Pre-chat Options
Canned Replies
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Notification Settings
Remove -Powered by-
Widget Position
Agent Tools
Canned Replies
Chat Transcripts
Chat Transfer
Mark as Spam
Search
Ticketing
Visitor Ban
Visitor Typing Preview
Pre-chat Options
Canned Replies
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Notification Settings
Remove -Powered by-
Widget Position