Smartsupp Overview, Pricing, Features, Integrations, and Alternatives
Smartsupp Overview
What is Smartsupp?
Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.
One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.
Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.
Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.
Smartsupp Details
Smartsupp.com s.r.o.
2013
Brno, Czechia
smartsupp.com
Smartsupp Pricing
Smartsupp Pricing Model
Smartsupp offers a Free plan for their live chat services, which includes a single seat and is limited to 100 conversations per month. Chatbots are not included in the free plan.Β
The paid plans do not have a limit on the number of chat conversations and start with the Standard plan at just $19.95 per month. This plan includes 3 seats and 100 chatbot conversations per month.
The following prices are for a monthly billed subscription. All of Smartsupp’s plans come with a 14 day free trial.
Free: $0
Standard: $25.5 per month
Pro: $60 per month
Ultimate:Β price quotes available through sales agents
Smartsupp Features
Agent Tools
Chat History
Chat Transcripts
Chat Transfer
Customer Satisfaction Survey
Keyboard Shortcuts
Notifications Audio
Notifications Visual
Tags
Visitor Ban
Visitor Information
Pre-chat Options
Automated Custom Greeting
Email Capture
Message Routing
Triggers
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Agent Tools
Chat History
Chat Transcripts
Chat Transfer
Customer Satisfaction Survey
Keyboard Shortcuts
Notifications Audio
Notifications Visual
Tags
Visitor Ban
Visitor Information
Pre-chat Options
Automated Custom Greeting
Email Capture
Message Routing
Triggers
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title