Rocket.Chat Overview, Pricing, Features, Integrations, and Alternatives
Rocket.Chat Overview
What is Rocket.Chat?
Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.
Open Source
Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.
One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.
With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.
Rocket.Chat Details
Rocket.Chat Technologies Corp.
2015
251 Little Falls Drive, Wilmington DE, United States
rocket.chat
Rocket.Chat Notable Customers
Bridge 4 Public SafetyRetail Storey
State of São Paulo Public Defender’s Office
The City of Cologne
Rocket.Chat Pricing
Rocket.Chat Pricing Model
Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.
A 30 day free trial is also available for their robust and scalable cloud-hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on-premise
Community: $0
Enterprise: price quotes available through sales agents
Rocket.Chat Features
Agent Tools
Audio Messages
Canned Replies
Chat History
Chat Status
Chat Transcripts
Chat Transfer
Custom Visitor Permissions
File Sharing
Internal Notes
Notifications Visual
Tags
Visitor Information
Visitor Page Tracking
Pre-chat Options
Canned Replies
Conversation Routing
Custom Greeting
Offline Form
Pre Chat Form
Quick Replies
Triggers
Supported Channels
Facebook Messenger
Phone Call
Slack
Telegram
Text Messaging (SMS)
Twilio SMS
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Light and Dark Themes
Notification Sound
Real Time Customization
Remove -Powered by-
Visitor Notification Counter
Visitor Pop out Window
Visitor Receive Chat Transcript
Widget Behaviour
Agent Tools
Audio Messages
Canned Replies
Chat History
Chat Status
Chat Transcripts
Chat Transfer
Custom Visitor Permissions
Internal Notes
Notifications Visual
Tags
Visitor Information
Visitor Page Tracking
Pre-chat Options
Canned Replies
Conversation Routing
Custom Greeting
Offline Form
Pre Chat Form
Quick Replies
Triggers
Supported Channels
Facebook Messenger
Phone Call
Slack
Telegram
Text Messaging (SMS)
Twilio SMS
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Light and Dark Themes
Notification Sound
Real Time Customization
Remove -Powered by-
Visitor Notification Counter
Visitor Pop out Window
Visitor Receive Chat Transcript
Widget Behaviour
Rocket.Chat Integrations
3rd Party Platforms
Dialogflow
Hubspot
Salesforce
Trello
Webhooks
Zapier
Zoho
3rd Party Platforms
Dialogflow
Hubspot
Salesforce
Trello
Webhooks
Zapier
Zoho