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Rocket.Chat Overview, Pricing, Features, Integrations, and Alternatives

Rocket.Chat Overview

What is Rocket.Chat?

Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Rocket.Chat Pricing

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud-hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on-premise

  • Community: $0

  • Enterprise: price quotes available through sales agents

Rocket.Chat Features

Agent Interface Platforms

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

File Sharing

Internal Notes

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Agent Interface Platforms

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

Internal Notes

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Rocket.Chat Integrations

3rd Party Platforms

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

3rd Party Platforms

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Rocket.Chat Alternatives

3CX
AcornChat
Boei
Chaport
Chatlayer
Chatlio
Chatra
Chatwoot
Comm100
Crisp
Drift
Elfsight
Feederloop
Formilla
Freshchat
Futy
Gorgias
Gosquared
HelpScout
Hubspot
HybridChat
Intercom
JivoChat
Kommunicate
Live Agent
LiveChat
melibo
MisterChat
Nser
Olark
OpenWidget
POWR
Rocket.Chat
Rumbletalk
Slaask
Smartsupp
SocialIntents
Talkative
Tawk.to
Tidio
Trengo
Userlike
VirtualSpirits
Watermelon
WhosOn