Olark Overview, Pricing, Features, Integrations, and Alternatives
Olark Overview
What is Olark?
Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.
Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.
Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.
To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.
Olark Pricing
Olark Pricing Model
Olark has a free account with limited features for 1 seat and a maximum of 20 conversations per month. All accounts start on a 14 day free trial. After the trial, you have the option to downgrade to the free plan.
We are happy to see their free trial no longer requires you to enter credit card information so that everyone can now experience Olark without any strings attached.
The paid plans start at $29 per seat per month. Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights. The add-on prices range from $29 to $99 per month.
The following prices are for a monthly billed subscription and all plans have a 14 day free trial.
Free: $0 (1 seat, max 20 conversations per month)
Standard: $29 per seat per month
Pro: Price quotes available through sales agents
Olark Features
Agent Tools
Canned Replies
Chat History
Chat Transcripts
Chat Transfer
Co-browsing
Customer Satisfaction Survey
Internal Notes
Keyboard Shortcuts
Mark as Spam
Notifications Audio
Notifications Visual
Search
Tags
Visitor Ban
Visitor Information
Visitor Page Tracking
Pre-chat Options
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Offline Form
Pre Chat Form
Triggers
Widget Customization
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Widget Position
Widget Size and Shape
Agent Tools
Canned Replies
Chat History
Chat Transcripts
Chat Transfer
Co-browsing
Customer Satisfaction Survey
Internal Notes
Keyboard Shortcuts
Mark as Spam
Notifications Audio
Notifications Visual
Search
Tags
Visitor Ban
Visitor Information
Visitor Page Tracking
Pre-chat Options
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Offline Form
Pre Chat Form
Triggers
Widget Customization
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Widget Position
Widget Size and Shape
Olark Integrations
3rd Party Platforms
Calendly
Google Meet
Help Scout
Hubspot
Mailchimp
Salesforce
Slack
Webhooks
Zapier
Zendesk
Zoom
3rd Party Platforms
Calendly
Google Meet
Help Scout
Hubspot
Mailchimp
Salesforce
Slack
Webhooks
Zapier
Zendesk
Zoom
Olark Alternatives
