LiveChat Overview, Pricing, Features, Integrations, and Alternatives
LiveChat Overview
What is LiveChat?
LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites. Much like Google, Limousine, and Xerox, their brand name has become a synonym for the product.
As one of the largest liver chat providers, they offer a large number of app integrations and customization possibilities, ranging from CRM to e-commerce and help desk software. LiveChat has a substantial customer base of more than 37,000 companies worldwide.
LiveChat Pricing
LiveChat Pricing Model
LiveChat’s plans start at $24 per month for one seat. A lot of features, analytics, and plugins are paid options or only available in the more expensive plans. There is no free plan available.
The following prices are for monthly billed subscriptions. All plans have a 14 day free trial, no credit card required.
Starter: $24 per seat per month
Team: $49 per seat per month
Business:Β $69 per seat per month
Custom price quotes for Enterprises with privacy and compliance requirements are available through sales agents.
LiveChat Features
Agent Tools
Canned Replies
Chat History
Chat Rating
Chat Transcripts
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Tags
Ticketing
Visitor Ban
Visitor Geo IP Tracking
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
FAQ
Instant Replies
Knowledgebase
Operation Hours Schedule
Pre Chat Form
Supported Channels
Apple Business Chat
Discord
Facebook Messenger
Google Business Messages
Line
Telegram
Text Messaging (SMS)
Viber
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Visitor Migrate to Mobile (QR)
Visitor Mutable Notification Sounds
Visitor Receive Chat Transcript
Widget Position
Widget Size and Shape
Agent Tools
Canned Replies
Chat History
Chat Rating
Chat Transcripts
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Tags
Ticketing
Visitor Ban
Visitor Geo IP Tracking
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
FAQ
Instant Replies
Knowledgebase
Operation Hours Schedule
Pre Chat Form
Supported Channels
Apple Business Chat
Discord
Facebook Messenger
Google Business Messages
Line
Telegram
Text Messaging (SMS)
Viber
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Visitor Migrate to Mobile (QR)
Visitor Mutable Notification Sounds
Visitor Receive Chat Transcript
Widget Position
Widget Size and Shape
LiveChat Integrations
3rd Party Platforms
Calendly
Clearbit
Dropbox
Feederloop
GIPHY
Google Ads
Google Drive
Google Meet
Google Tag Manager
Hubspot
Jira
Mailchimp
Microsoft Dynamics 365
Microsoft Teams
Mollie Payments
PayPal
Pipedrive
ProProfs
Salesforce
Slack
Stripe
TeamViewer
Tumblr
Webhooks
Zapier
Zendesk
Zoho
Zoom
CMS Integrations
BigCommerce
Drupal
Ecwid
Jimdo
Joomla
Magento
OpenCart
Shopify
Squarespace
Unbounce
Webflow
Weebly
Wix
WooCommerce
WordPress
3rd Party Platforms
Calendly
Clearbit
Dropbox
Feederloop
GIPHY
Google Ads
Google Drive
Google Meet
Google Tag Manager
Hubspot
Jira
Mailchimp
Microsoft Dynamics 365
Microsoft Teams
Mollie Payments
PayPal
Pipedrive
ProProfs
Salesforce
Slack
Stripe
TeamViewer
Tumblr
Webhooks
Zapier
Zendesk
Zoho
Zoom
LiveChat Alternatives
