Live Agent Overview, Pricing, Features, Integrations, and Alternatives
Live Agent Overview
What is Live Agent?
LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.
Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.
A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.
Live Agent Details
Live Agent
2006
Bratislava, Slovakia
liveagent.com
Live Agent Pricing
Live Agent Pricing Model
LiveAgent offers a free plan that includes the bare necessities for live chat support on your website. Of course, the deployment and features in this plan are limited.
The paid plans range from $12 to $59 per seat per month for a monthly based subscription. The plans are suited for all business sizes, from a special deal for startups up to custom configurations for Enterprises.
All paid plans have a 7 day or 30 day free trial, depending on the type of email address you want to use.
The following prices are for monthly billed subscriptions:
Small: $15 per seat per month
Medium: $35 per seat per month
Large: $59 per seat per month
Enterprise: $85 per seat per month
Live Agent Features
Agent Tools
Canned Replies
Chat History
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
Internal Messaging
Internal Notes
Notifications Audio
Notifications Visual
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Automated Custom Greeting
Canned Replies
Conversation Routing
Knowledgebase
Operation Hours Schedule
Pre Chat Form
Triggers
Widget Customization
Colors
Notification Settings
Remove -Powered by-
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape
Agent Tools
Canned Replies
Chat History
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
Internal Messaging
Internal Notes
Notifications Audio
Notifications Visual
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Automated Custom Greeting
Canned Replies
Conversation Routing
Knowledgebase
Operation Hours Schedule
Pre Chat Form
Triggers
Widget Customization
Colors
Notification Settings
Remove -Powered by-
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape
Live Agent Integrations
3rd Party Platforms
Agile CRM
Feederloop
GIPHY
Google Forms
Google Sheets
Hubspot
Intercom
Klaviyo
Mailchimp
ManyChat
PayPal
Pipedrive
Quriobot
Salesforce
Slack
Stripe
Trello
Twilio
Zapier
CMS Integrations
BigCommerce
Blogger
Drupal
GoDaddy
Joomla
Magento
OpenCart
Prestashop
Shopify
Squarespace
Volusion
Webflow
Weebly
Wix
WooCommerce
WordPress
3rd Party Platforms
Agile CRM
Feederloop
GIPHY
Google Forms
Google Sheets
Hubspot
Intercom
Klaviyo
Mailchimp
ManyChat
PayPal
Pipedrive
Quriobot
Salesforce
Slack
Stripe
Trello
Twilio
Zapier
Live Agent Alternatives
