Hubspot Overview, Pricing, Features, Integrations, and Alternatives
Hubspot Overview
What is Hubspot?
Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.
The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot has over 140,000 customers in 120+ countries and can be seen as one of Salesforce’s main competitors.
Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the Free Tools plan of the Service Hub. This suite also includes the free features of their CRM Hub.
In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder and is included in their CRM hub.
The Service Hub has integration options for more than 50 apps, most of which incur an additional fee.
Hubspot Details
Hubspot
2006
Cambridge MA, United States
hubspot.com
Hubspot Pricing
Hubspot Pricing Model
Hubspot has a complicated pricing system where it is not directly clear which Hub will meet your needs. Live Chat is included in all Hubs except the Operations Hub.
A Free Tools plan, with limited functionality for most tools, is available for all Hubs for an unlimited number of agents. The Starter CRM Suite, including tools from all Hubs, begins at $50 per month on a monthly billing cycle. You can also create your own bundle but it gets more expensive when you use more than 2 Hubs.
The paid plans for every Hub start at $20 per month for 2 agents to use the included paid tools and features. Extra seats cost $25 per seat per month.
The following prices are for monthly billed Service Hub subscriptions. All plans have a 14 day free trial.
Free Tools: $0
Starter: $20 per month
Professional: $500 per month
Enterprise: $1200 per month
Hubspot Features
Agent Tools
Canned Replies
Channel Switching
File Sharing
Ticketing
Pre-chat Options
Canned Replies
Widget Customization
Colors
Display Name and Title
Logo
Tagline / Description
Agent Tools
Pre-chat Options
Canned Replies
Widget Customization
Colors
Display Name and Title
Logo
Tagline / Description
Hubspot Integrations
Hubspot Alternatives
