HelpScout Overview, Pricing, Features, Integrations, and Alternatives
HelpScout Overview
What is HelpScout?
Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.
Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.
Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository
HelpScout Details
Help Scout PBC
2011
Boston MA, United States
helpscout.com
HelpScout Pricing
HelpScout Pricing Model
The standard plan has room to add up to 25 seats and includes 2,000 proactive messages to engage contacts. The Plus plan has no limitation on seats to add and offers additional management en team features. Extra proactive messages are available for a monthly fee of $20 per 2,000 messages. There are also add-ons available for increased Enterprise level security and compliance
The following prices are for a monthly subscription and all plans have a 15 day free trial.
Standard: $25 per seat per month
Plus: $50 per seat per month
Pro: $65 per seat per month *Annual only
HelpScout Features
Agent Tools
Chat History
Chat Rating
Chat Transcripts
Customer Satisfaction Report
Customer Satisfaction Survey
Internal Knowledgebase
Internal Messaging
Tags
Team Inbox
Ticketing
Typing Indicator
Pre-chat Options
Agent Status
Conversation Routing
Custom Greeting
Email Capture
FAQ
Knowledgebase
Offline Form
Pre Chat Form
Supported Channels
Facebook Messenger
Phone Call
Slack
Text Messaging (SMS)
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Fonts
Light and Dark Themes
Notification Settings
Notification Sound
Remove -Powered by-
Visitor Notification Counter
Visitor Request Human Agent
Widget CSS Editing
Widget Mobile
Agent Tools
Chat History
Chat Rating
Chat Transcripts
Customer Satisfaction Report
Customer Satisfaction Survey
Internal Knowledgebase
Internal Messaging
Tags
Team Inbox
Ticketing
Typing Indicator
Pre-chat Options
Agent Status
Conversation Routing
Custom Greeting
Email Capture
FAQ
Knowledgebase
Offline Form
Pre Chat Form
Supported Channels
Facebook Messenger
Phone Call
Slack
Text Messaging (SMS)
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Fonts
Light and Dark Themes
Notification Settings
Notification Sound
Remove -Powered by-
Visitor Notification Counter
Visitor Request Human Agent
Widget CSS Editing
Widget Mobile
HelpScout Integrations
3rd Party Platforms
Aircall
Calendly
Chatra
Clearbit
GitHub
Google Apps
Google Sheets
Hubspot
Intercom
Jira
Klaviyo
Mailchimp
Marketo
Olark
Pipedrive
Salesforce
Slack
Smith.ai
Text Request
Trello
Userlike
Webhooks
Zapier
3rd Party Platforms
Aircall
Calendly
Chatra
Clearbit
GitHub
Google Apps
Google Sheets
Hubspot
Intercom
Jira
Klaviyo
Mailchimp
Marketo
Olark
Pipedrive
Salesforce
Slack
Smith.ai
Text Request
Trello
Userlike
Webhooks
Zapier
HelpScout Alternatives
