Gorgias Overview, Pricing, Features, Integrations, and Alternatives
Gorgias Overview
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
Gorgias Details
Gorgias
2015
San Francisco CA, United States
gorgias.com
Gorgias Pricing
Gorgias Pricing Model
Gorgias’ monthly pricing plans begin at $10 per month for 3 seats with 50 tickets included. The Starter plan includes unlimited channels but is limited in active integrations. All upwards plans include 150 active integrations and up to 500 seats. Tickets outside the plans will cost you $0.36 - $0.40 per ticket. Voice, SMS, and Automation add-ons are also available for a monthly fee.
The following prices are for a monthly subscription and all plans have a 7 day free trial.
Starter: $10 per month (50 tickets)
Basic: $60 per month (300 tickets)
Pro: $360 per month (2,000 tickets)
Advanced: $900 per month (5,000 tickets)
Custom price quotes for Enterprises are available through sales agents.
Gorgias Features
Agent Tools
Canned Replies
Channel Switching
Chat History
Chat Rating
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Order Tracking
Ticketing
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Pre-chat Options
Agent Status
Canned Replies
Email Capture
FAQ
Message Routing
Offline Form
Product Cards
Quick Replies
Triggers
Supported Channels
Facebook Messenger
Phone Call
Text Messaging (SMS)
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Colors
Widget Position
Agent Tools
Canned Replies
Channel Switching
Chat History
Chat Rating
Customer Satisfaction Survey
Email Forwarding
Internal Notes
Order Tracking
Ticketing
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Pre-chat Options
Agent Status
Canned Replies
Email Capture
FAQ
Message Routing
Offline Form
Product Cards
Quick Replies
Triggers
Supported Channels
Facebook Messenger
Phone Call
Text Messaging (SMS)
Website Chatwidget
Widget Customization
Avatar / Profile Picture / Logo
Colors
Widget Position
Gorgias Integrations
Gorgias Alternatives
