Chatwoot Overview, Pricing, Features, Integrations, and Alternatives
Chatwoot Overview
What is Chatwoot?
Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.
Open Source
Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.
Chatwoot Details
Chatwoot, Inc.
2016
Dover DE, United States
chatwoot.com
Chatwoot Pricing
Chatwoot Pricing Model
Free plans are available for hosted as well as self-hosted deployment.
Hosted cloud solutions
The free Hacker plan gets you 2 seats, limited features, and only the website live chat widget as a channel. More features, as well as all channels, come with the annual Startups subscription starting from $19 per seat per month.
Hacker: $0
Startups: $19 per seat per month
Business: $39 per seat per month
Enterprise: $99 per seat per month
Self-hosted solutions
The free Community Edition plan gives you more control but lacks features and does not receive support from Chatwoot. The Premium Support plan starts from $19 per seat per month and offers you custom branding and priority email support. A dedicated account manager, phone support, and advanced security features like access management are only included in the Enterprise Edition starting from $99 per seat per month.
Community Edition: $0
Premium Support: $39 per seat per month
Enterprise Edition: $99 per seat per month
Chatwoot Features
Agent Tools
Canned Replies
Chat History
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
Internal Notes
Keyboard Shortcuts
Message Filter
Tags
Typing Indicator
Pre-chat Options
Agent Status
Canned Replies
Conversation Routing
Email Capture
Pre Chat Form
Product Cards
Widget Customization
Colors
Visitor Pop out Window
Agent Tools
Canned Replies
Chat History
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
Internal Notes
Keyboard Shortcuts
Message Filter
Tags
Typing Indicator
Pre-chat Options
Agent Status
Canned Replies
Conversation Routing
Email Capture
Pre Chat Form
Product Cards
Widget Customization
Colors
Visitor Pop out Window
Chatwoot Integrations
3rd Party Platforms
Dialogflow
Dyte Video & Voice Call
Google Translate
Slack
Webhooks
3rd Party Platforms
Dialogflow
Dyte Video & Voice Call
Google Translate
Slack
Webhooks
Chatwoot Alternatives
