3CX Overview, Pricing, Features, Integrations, and Alternatives
3CX Overview
What is 3CX?
3CX is the developer of an open-standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.
More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.
3CX Pricing
3CX Pricing Model
3CX offers both self-managed and hosted solutions. The hosted solutions have a free forever plan. This plan includes 1 ring group, live chat, team messaging, and WhatsApp integration. The following prices of their hosted plans are for an annual subscription (monthly plans are not available) and all plans offer a 60 day free trial.
Hosted
Free: $0
Startup Pro: $175 per year ($14.60 per month)
Dedicated Pro: $295 per year ($24.60 per month)
Dedicated Enterprise: $330 per year ($27.50 per month)
Self-Managed
The self-managed plans start at $145 per year ($12.10 per month)
3CX Features
Agent Tools
Channel Switching
Chat History
Chat Status
Chat Transcripts
Chat Transfer
Search
Ticketing
Visitor Ban
Visitor Information
Pre-chat Options
Agent Status
Custom Greeting
Email Capture
Inactivity Message
Offline Form
Operation Hours Schedule
Pre Chat Form
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Widget Animation
Widget Size and Shape
Agent Tools
Channel Switching
Chat History
Chat Status
Chat Transcripts
Chat Transfer
Search
Ticketing
Visitor Ban
Visitor Information
Pre-chat Options
Agent Status
Custom Greeting
Email Capture
Inactivity Message
Offline Form
Operation Hours Schedule
Pre Chat Form
Widget Customization
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Widget Animation
Widget Size and Shape
3CX Integrations
3CX Alternatives
