Owned by
Tidio
Tidio
Year founded
2013
2013
HQ Location
Szczecin, Poland
Szczecin, Poland
Website
tidio.com
tidio.com
LinkedIn
X (Twitter)
Tidio versus Gorgias
Compare Features, Integrations, Plugins, and Prices
Tidio Details
Gorgias Details
Owned by
Gorgias
Gorgias
Year founded
2015
2015
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
gorgias.com
gorgias.com
No data available
No data available
What is Tidio?
Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.
With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!
Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
Agent Tools
Tidio
Gorgias
Canned Replies
Channel Switching
Chat History
Chat Rating
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Order Tracking
Ticketing
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Tidio Pre-chat Options
Pre-chat Options
Tidio
Gorgias
Agent Status
Canned Replies
Email Capture
FAQ
Message Routing
Offline Form
Product Cards
Quick Replies
Triggers
Tidio Widget Customization
Gorgias Widget Customization
Widget Customization
Tidio
Gorgias
Avatar / Profile Picture / Logo
Colors
Widget Position
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