Owned by
Tidio
Tidio
Year founded
2013
2013
HQ Location
Szczecin, Poland
Szczecin, Poland
Website
tidio.com
tidio.com
LinkedIn
X (Twitter)
Tidio versus Chatwoot
Compare Features, Integrations, Plugins, and Prices
Tidio Details
Chatwoot Details
Owned by
Chatwoot, Inc.
Chatwoot, Inc.
Year founded
2016
2016
HQ Location
Dover DE, United States
Dover DE, United States
Website
chatwoot.com
chatwoot.com
What is Tidio?
Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.
With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!
Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.
What is Chatwoot?
Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.
Open Source
Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.
Agent Tools
Tidio
Chatwoot
Canned Replies
Chat History
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
Internal Notes
Keyboard Shortcuts
Message Filter
Tags
Typing Indicator
Tidio Pre-chat Options
Chatwoot Pre-chat Options
Pre-chat Options
Tidio
Chatwoot
Agent Status
Canned Replies
Conversation Routing
Email Capture
Pre Chat Form
Product Cards
Tidio Widget Customization
Chatwoot Widget Customization
Widget Customization
Tidio
Chatwoot
Colors
Visitor Pop out Window
Tidio 3rd Party Platforms
Chatwoot 3rd Party Platforms
3rd Party Platforms
Tidio
Chatwoot
Dialogflow
Dyte Video & Voice Call
Google Translate
Slack
Webhooks
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