Our business model
View OpenWidget profile
OpenWidget
Engagement Widget
Product Cards Contact Form FAQ
View Gorgias profile
Gorgias
Help Desk Live Chat
Business SMS Order Management Call Management

OpenWidget versus Gorgias


Compare Features, Integrations, Plugins, and Prices

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Overview

OpenWidget Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

OpenWidget Details

Owned by
[LiveChat, Inc.](/provider/livechat/)
Year founded
2022
HQ Location
Wrocław, Poland
Website
openwidget.com
LinkedIn
X (Twitter)

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
Website
gorgias.com
No data available
No data available

OpenWidget Notable Customers

Printawave

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is OpenWidget?

OpenWidget is a free eCommerce widget launched in November 2022 by LiveChat.inc. It is not a real-time live chat but has 4 important features.

  • Contact form (email)
  • Product cards to promote deals
  • FAQ section
  • Widget customization

It is easy to set up but offers limited customization options, as can be expected for such a free tool. There is no option to upload images, they have to be linked to a URL. All changes are applied to the widget on your website in real time without the need to replace the script.

It has plugins for popular eCommerce platforms like:

  • BigCommerce
  • Google Tag Manager
  • OpenCart
  • Shopify
  • Squarespace
  • Woocommerce
  • WordPress

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

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Features

OpenWidget Agent Interface Platforms

Android

Email Inbox

iOS

Website Dashboard

Gorgias Agent Interface Platforms

Android

Email Inbox

iOS

Website Dashboard

Agent Interface Platforms

OpenWidget

Gorgias

Android

Email Inbox

iOS

Website Dashboard

OpenWidget Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Gorgias Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Agent Tools

OpenWidget

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

OpenWidget Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Gorgias Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Pre-chat Options

OpenWidget

Gorgias

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

OpenWidget Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Gorgias Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Supported Channels

OpenWidget

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

OpenWidget Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Widget Position

Gorgias Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Widget Position

Widget Customization

OpenWidget

Gorgias

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Widget Position

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Integrations

OpenWidget 3rd Party Platforms

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Gorgias 3rd Party Platforms

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

3rd Party Platforms

OpenWidget

Gorgias

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

OpenWidget CMS Integrations

BigCommerce

Magento

Shopify

Gorgias CMS Integrations

BigCommerce

Magento

Shopify

CMS Integrations

OpenWidget

Gorgias

BigCommerce

Magento

Shopify

Comparisons