Olark
2008
Ann Arbor MI, United States
olark.com
Compare Features, Integrations, Plugins, and Prices
Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.
Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.
Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.
To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.
Talkative is more than just a chat widget. The platform offers full remote-support availability. Ideal if you’re in the application business and need to take a look at specific settings or uncover more details on your customer.
The integration with Mitel is unique and caters to a group of companies that already have voice services.
Canned Replies
Channel Switching
Chat History
Chat Status
Chat Transcripts
Chat Transfer
Co-browsing
Customer Satisfaction Report
Customer Satisfaction Survey
File Sharing
Internal Notes
Keyboard Shortcuts
Mark as Spam
Meeting Scheduling
Message Filter
Notifications Audio
Notifications Visual
Real Time Translation
Screen Sharing
Search
Tags
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Agent Status
Automated Custom Greeting
Callback Request
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
Message Routing
Offline Form
Operation Hours Schedule
Pre Chat Form
Triggers
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Real Time Customization
Remove -Powered by-
Widget Behaviour
Widget Position
Widget Size and Shape