Owned by
Olark
Olark
Year founded
2008
2008
HQ Location
Ann Arbor MI, United States
Ann Arbor MI, United States
Website
olark.com
olark.com
LinkedIn
X (Twitter)
Olark versus JivoChat
Compare Features, Integrations, Plugins, and Prices
Olark Details
JivoChat Details
Owned by
JivoSite
JivoSite
Year founded
2012
2012
HQ Location
Vitoria ES, Brazil
Vitoria ES, Brazil
Website
jivochat.com
jivochat.com
What is Olark?
Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.
Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.
Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.
To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.
What is JivoChat?
JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.
JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.
Olark Agent Tools
JivoChat Agent Tools
Agent Tools
Olark
JivoChat
Audio Messages
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Status
Chat Transcripts
Chat Transfer
Co-browsing
Contacts Export
Custom Visitor Permissions
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Knowledgebase
Internal Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Message Filter
Notifications Audio
Notifications Visual
Reminders
Search
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Olark
JivoChat
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
Offline Form
Operation Hours Schedule
Pre Chat Form
Quick Replies
Triggers
Olark Widget Customization
JivoChat Widget Customization
Widget Customization
Olark
JivoChat
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Fonts
Light and Dark Themes
Notification Settings
Notification Sound
Real Time Customization
Remove -Powered by-
Visitor Receive Chat Transcript
Visitor Request Human Agent
Widget Mobile
Widget Position
Widget Size and Shape
3rd Party Platforms
Olark
JivoChat
Agile CRM
Calendly
Dialogflow
Feederloop
Google Meet
Google Sheets
Google Tag Manager
Google Translate
Help Scout
Hubspot
Mailchimp
Pipedrive
Salesforce
Sendinblue
Slack
Trello
Webhooks
Zapier
Zendesk
Zoho
Zoom
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- Olark vs Powr
- Olark vs Rocket Chat
- Olark vs Rumbletalk
- Olark vs Slaask
- Olark vs Smartsupp
- Olark vs Socialintents
- Olark vs Talkative
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