Olark
2008
Ann Arbor MI, United States
olark.com
Compare Features, Integrations, Plugins, and Prices
Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.
Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.
Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.
To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.
Started in 2006, the British GoSquared defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.
GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.
Canned Replies
Chat History
Chat Transcripts
Chat Transfer
Co-browsing
Customer Satisfaction Survey
File Sharing
Internal Notes
Keyboard Shortcuts
Language Detection
Mark as Spam
Notifications Audio
Notifications Visual
Search
Tags
Team Inbox
Visitor Ban
Visitor Information
Visitor Page Tracking
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Knowledgebase
Offline Form
Operation Hours Schedule
Pre Chat Form
Triggers
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Widget Animation
Widget Position
Widget Size and Shape