Olark versus Feederloop

Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

The Feederloop chat widget provides seamless video, audio, and screen-sharing calls straight from your website.

Feederloop was founded in 2021 with the goal of going beyond traditional text-based chat widgets by providing a complete audio/visual call experience while keeping customers engaged on your website.

Feederloop provides a rich feature set including:

• Audio or video chat.
• In-call or anonymous screen sharing.
• Intelligent call routing to agents and teams.
• Customers can leave voice messages when agents are unavailable.
• Replays allow your team to watch screen share sessions retroactively.
• It can be used as a stand-alone widget or integrated with other live chat software like Intercom, JivoChat, and Twak.to (more app store integrations coming soon).

Feederloop shines in customer support, onboarding, and sales by creating a seamless real-time audio/visual communication channel between companies and their customers.