Nser
2021
Sherbrooke, Canada
nser.io
Compare Features, Integrations, Plugins, and Prices
Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.
Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.
Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.
AI Assisted Flow
Canned Replies
Chat History
Chat Rating
Chat Status
Contacts Export
Customer Satisfaction Report
Customer Satisfaction Survey
Email Scheduling
File Sharing
Group Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Notifications Audio
Notifications Visual
Order Tracking
Switch Phone Call to Chat
Tags
Team Inbox
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Agent Status
Canned Replies
Conversation Routing
Operation Hours Schedule
Product Cards
Response Expectation
Triggers
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Light and Dark Themes
Remove -Powered by-
Widget Behaviour
Widget Mobile
Widget Size and Shape