MakeIT Consulting GmbH & Co. KG
2021
Frankfurt am Main, Germany
melibo.de
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The German chatbot company melibo combines live chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your agents can focus on more critical and complex inquiries.
melibo’s primary focus still seems to be on the German market but they are shifting to a more international approach with the addition of an English version of their website. The chatbot’s learning can be done in multiple languages through DeepL Translator. The chatbot on their website only speaks German, though. 750
AI Assisted Flow
Audio Messages
Canned Replies
Chat History
Chat Transcripts
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Scheduling
File Sharing
Keyboard Shortcuts
Message Filter
Typing Indicator
Visitor Page Tracking
Visitor Typing Preview
Visual Notifications
Canned Replies
Conversation Routing
FAQ
Operation Hours Schedule
Pre Chat Form
Triggers
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Remove -Powered by-
Tagline / Description
Visitor Request Human Agent
Widget Behaviour
Widget Position
Widget Size and Shape