Our business model
View melibo profile
melibo
Chatbot Conversational AI Live Chat
Omnichannel Intuitive Chatbot Builder Automated Chatbot Training
View Gorgias profile
Gorgias
Help Desk Live Chat
Business SMS Order Management Call Management

melibo versus Gorgias


Compare Features, Integrations, Plugins, and Prices

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Overview

melibo Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $60 p/m
Free Plan:Not Available
Free Trial: 30 days

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

melibo Details

Owned by
MakeIT Consulting GmbH & Co. KG
Year founded
2021
HQ Location
Frankfurt am Main, Germany
Website
melibo.de
melibo on LinkedIn
melibo on X

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
Website
gorgias.com
No data available
No data available

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is melibo?

The German chatbot company melibo combines live chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your agents can focus on more critical and complex inquiries.

melibo’s primary focus still seems to be on the German market but they are shifting to a more international approach with the addition of an English version of their website. The chatbot’s learning can be done in multiple languages through DeepL Translator. The chatbot on their website only speaks German, though. 750

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

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Features

melibo Agent Interface Platforms

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Gorgias Agent Interface Platforms

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Interface Platforms

melibo

Gorgias

Android

iOS

Linux

MacOS

Website Dashboard

Windows

melibo Agent Tools

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Email Scheduling

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Gorgias Agent Tools

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Email Scheduling

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Agent Tools

melibo

Gorgias

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Email Scheduling

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

melibo Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Product Cards

Quick Replies

Triggers

Gorgias Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Product Cards

Quick Replies

Triggers

Pre-chat Options

melibo

Gorgias

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Product Cards

Quick Replies

Triggers

melibo Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Gorgias Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Supported Channels

melibo

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

melibo Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Tagline / Description

Widget Position

Widget Size and Shape

Gorgias Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Tagline / Description

Widget Position

Widget Size and Shape

Widget Customization

melibo

Gorgias

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Tagline / Description

Widget Position

Widget Size and Shape

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Integrations

melibo 3rd Party Platforms

Ada

Hubspot

Klaviyo

Pipedrive

Postscript

Recharge

Yotpo

Zapier

Zendesk

Gorgias 3rd Party Platforms

Ada

Hubspot

Klaviyo

Pipedrive

Postscript

Recharge

Yotpo

Zapier

Zendesk

3rd Party Platforms

melibo

Gorgias

Ada

Hubspot

Klaviyo

Pipedrive

Postscript

Recharge

Yotpo

Zapier

Zendesk

melibo CMS Integrations

BigCommerce

Magento

Shopify

Webflow

Wix

WooCommerce

WordPress

Gorgias CMS Integrations

BigCommerce

Magento

Shopify

Webflow

Wix

WooCommerce

WordPress

CMS Integrations

melibo

Gorgias

BigCommerce

Magento

Shopify

Webflow

Wix

WooCommerce

WordPress

Comparisons