Owned by
Live Agent
Live Agent
Year founded
2006
2006
HQ Location
Bratislava, Slovakia
Bratislava, Slovakia
Website
liveagent.com
liveagent.com
LinkedIn
X (Twitter)
Live Agent versus Tidio
Compare Features, Integrations, Plugins, and Prices
Live Agent Details
Tidio Details
Owned by
Tidio
Tidio
Year founded
2013
2013
HQ Location
Szczecin, Poland
Szczecin, Poland
Website
tidio.com
tidio.com
No data available
No data available
What is Live Agent?
LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.
Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.
A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.
What is Tidio?
Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.
With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!
Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.
Live Agent Agent Tools
Tidio Agent Tools
Agent Tools
Live Agent
Tidio
Canned Replies
Chat History
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Messaging
Internal Notes
Notifications Audio
Notifications Visual
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Live Agent
Tidio
Automated Custom Greeting
Canned Replies
Conversation Routing
Knowledgebase
Operation Hours Schedule
Pre Chat Form
Triggers
Tidio Widget Customization
Widget Customization
Live Agent
Tidio
Colors
Notification Settings
Remove -Powered by-
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape
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