Owned by
Live Agent
Live Agent
Year founded
2006
2006
HQ Location
Bratislava, Slovakia
Bratislava, Slovakia
Website
liveagent.com
liveagent.com
LinkedIn
X (Twitter)
Live Agent versus JivoChat
Compare Features, Integrations, Plugins, and Prices
Live Agent Details
JivoChat Details
Owned by
JivoSite
JivoSite
Year founded
2012
2012
HQ Location
Vitoria ES, Brazil
Vitoria ES, Brazil
Website
jivochat.com
jivochat.com
What is Live Agent?
LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.
Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.
A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.
What is JivoChat?
JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.
JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.
Live Agent Agent Tools
JivoChat Agent Tools
Agent Tools
Live Agent
JivoChat
Audio Messages
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Status
Chat Transcripts
Chat Transfer
Co-browsing
Contacts Export
Custom Visitor Permissions
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Knowledgebase
Internal Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Message Filter
Notifications Audio
Notifications Visual
Reminders
Search
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Live Agent
JivoChat
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
Knowledgebase
Offline Form
Operation Hours Schedule
Pre Chat Form
Quick Replies
Triggers
Live Agent Widget Customization
JivoChat Widget Customization
Widget Customization
Live Agent
JivoChat
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Fonts
Notification Settings
Notification Sound
Real Time Customization
Remove -Powered by-
Visitor Receive Chat Transcript
Visitor Request Human Agent
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape
3rd Party Platforms
Live Agent
JivoChat
Agile CRM
Dialogflow
Feederloop
GIPHY
Google Forms
Google Sheets
Google Tag Manager
Google Translate
Hubspot
Intercom
Klaviyo
Mailchimp
ManyChat
PayPal
Pipedrive
Quriobot
Salesforce
Sendinblue
Slack
Stripe
Trello
Twilio
Zapier
Zendesk
Zoho
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