Owned by
Live Agent
Live Agent
Year founded
2006
2006
HQ Location
Bratislava, Slovakia
Bratislava, Slovakia
Website
liveagent.com
liveagent.com
LinkedIn
X (Twitter)
Live Agent versus Drift
Compare Features, Integrations, Plugins, and Prices
Live Agent Details
Drift Details
Owned by
Drift
Drift
Year founded
2015
2015
HQ Location
Boston MA, United States
Boston MA, United States
Website
drift.com
drift.com
No data available
No data available
What is Live Agent?
LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.
Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.
A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.
What is Drift?
Founded in 2015, Drift is now a part of salesloft and employs over 500 people, their growth has been impressive.
Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.
Live Agent Agent Tools
Drift Agent Tools
Agent Tools
Live Agent
Drift
Canned Replies
Chat History
Chat Rating
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Messaging
Internal Notes
Keyboard Shortcuts
Meeting Scheduling
Notifications Audio
Notifications Visual
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Live Agent
Drift
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Instant Replies
Knowledgebase
Message Routing
Operation Hours Schedule
Pre Chat Form
Triggers
Drift Widget Customization
Widget Customization
Live Agent
Drift
Colors
Notification Settings
Remove -Powered by-
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape
3rd Party Platforms
Live Agent
Drift
Agile CRM
Clearbit
Feederloop
Front
GIPHY
Google Forms
Google Meet
Google Sheets
Hubspot
Intercom
Klaviyo
Mailchimp
ManyChat
Marketo
Microsoft Dynamics 365
Microsoft Teams
Okta
PayPal
Pipedrive
Quriobot
Salesforce
Slack
Stripe
Trello
Twilio
Webhooks
Zapier
Zendesk
Zoom
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