Owned by
JivoSite
JivoSite
Year founded
2012
2012
HQ Location
Vitoria ES, Brazil
Vitoria ES, Brazil
Website
jivochat.com
jivochat.com
JivoChat versus AcornChat
Compare Features, Integrations, Plugins, and Prices
JivoChat Details
AcornChat Details
Owned by
AcornChat
AcornChat
Year founded
2022
2022
HQ Location
Hamilton County IN, United States
Hamilton County IN, United States
Website
acornchat.com
acornchat.com
No data available
No data available
AcornChat Notable Customers
What is JivoChat?
JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.
JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.
What is AcornChat?
AcornChat is a dedicated Live Chat integration for Slack. It is intended for companies with fewer than 15 employees. AcornChat does not have its own dashboard, all conversations are managed in your Slack workspace. If you are already a Slack power user this might be a perfect fit for you.
The app is straightforward and has one other functionality than routing all messages through Slack; you can enable the email capture function when you are not online to answer any incoming queries. Set up the chat widget and create a dedicated channel or select an existing one in Slack. A new thread is created for each visitor that contacts you, providing a clear overview.
Read more about the pros and cons of Acorn Chat in our analysis of the best live chats with Slack integration of 2023.
JivoChat Agent Tools
AcornChat Agent Tools
Agent Tools
JivoChat
AcornChat
Audio Messages
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Status
Chat Transcripts
Chat Transfer
Co-browsing
Contacts Export
Custom Visitor Permissions
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Knowledgebase
Internal Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Message Filter
Notifications Audio
Notifications Visual
Reminders
Search
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Information
Visitor Typing Preview
Pre-chat Options
JivoChat
AcornChat
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
Offline Form
Operation Hours Schedule
Pre Chat Form
Quick Replies
Triggers
AcornChat Widget Customization
Widget Customization
JivoChat
AcornChat
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Fonts
Notification Settings
Notification Sound
Real Time Customization
Remove -Powered by-
Visitor Receive Chat Transcript
Visitor Request Human Agent
Widget Icon
Widget Mobile
Widget Position
Widget Size and Shape
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