Intercom versus Feederloop

Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

The Feederloop chat widget provides seamless video, audio, and screen-sharing calls straight from your website.

Feederloop was founded in 2021 with the goal of going beyond traditional text-based chat widgets by providing a complete audio/visual call experience while keeping customers engaged on your website.

Feederloop provides a rich feature set including:

• Audio or video chat.
• In-call or anonymous screen sharing.
• Intelligent call routing to agents and teams.
• Customers can leave voice messages when agents are unavailable.
• Replays allow your team to watch screen share sessions retroactively.
• It can be used as a stand-alone widget or integrated with other live chat software like Intercom, JivoChat, and Twak.to (more app store integrations coming soon).

Feederloop shines in customer support, onboarding, and sales by creating a seamless real-time audio/visual communication channel between companies and their customers.