Owned by
HybridChat
HybridChat
Year founded
2016
2016
HQ Location
Bengalore, India
Bengalore, India
Website
hybrid.chat
hybrid.chat
HybridChat versus Intercom
Compare Features, Integrations, Plugins, and Prices
HybridChat Details
Intercom Details
Owned by
Intercom, Inc
Intercom, Inc
Year founded
2011
2011
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
intercom.com
intercom.com
No data available
No data available
What is HybridChat?
Hybrid.chat is a No-code / Low code conversational AI tool to build:
- Smart NLP-based chatbots.
- Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
- Automation workflows
- E-commerce order management bots
Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .
What is Intercom?
Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.
Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.
Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.
HybridChat Agent Tools
Intercom Agent Tools
Agent Tools
HybridChat
Intercom
AI Assisted Flow
Canned Replies
Chat History
Chat Rating
Chat Status
Chat Transcripts
Contacts Export
Customer Satisfaction Report
Customer Satisfaction Survey
Email Scheduling
File Sharing
Group Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Meeting Scheduling
Notifications Audio
Notifications Visual
Order Tracking
Search
Switch Phone Call to Chat
Tags
Team Inbox
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
HybridChat Pre-chat Options
Pre-chat Options
HybridChat
Intercom
Agent Status
Canned Replies
Conversation Routing
Operation Hours Schedule
Product Cards
Response Expectation
Triggers
Widget Customization
HybridChat
Intercom
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Tagline / Description
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape
HybridChat 3rd Party Platforms
3rd Party Platforms
HybridChat
Intercom
Calendly
Chatlayer.ai
Clearbit
Dialpad
Feederloop
Freshdesk
GitHub
Google Meet
Hubspot
Jira
Mailchimp
Marketo
Pipedream
Pipedrive
Quickchat AI
Salesforce
ServiceBell
Slack
Stripe
Webhooks
Zapier
Zendesk
Zoho
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