Hubspot versus Slaask

Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.

The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot has over 140,000 customers in 120+ countries and can be seen as one of Salesforce’s main competitors.

Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the Free Tools plan of the Service Hub. This suite also includes the free features of their CRM Hub.

In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder and is included in their CRM hub.

The Service Hub has integration options for more than 50 apps, most of which incur an additional fee.

Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from Slack.

Having your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace.

Slaask offers a Marketplace, Meetings feature, and Conversation Flows to create specific paths for your customers to follow based on their needs. The flows can be either 100% automatic or combined with human interaction to filter incoming conversations and focus on the ones most important to your business.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2023.