Owned by
Go Squared Ltd.
Go Squared Ltd.
Year founded
2006
2006
HQ Location
London, United Kingdom
London, United Kingdom
Website
gosquared.com
gosquared.com
LinkedIn
X (Twitter)
Gosquared versus Gorgias
Compare Features, Integrations, Plugins, and Prices
Gosquared Details
Gorgias Details
Owned by
Gorgias
Gorgias
Year founded
2015
2015
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
gorgias.com
gorgias.com
No data available
No data available
What is Gosquared?
Started in 2006, the British GoSquared defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.
GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
Agent Tools
Gosquared
Gorgias
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Transcripts
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Language Detection
Order Tracking
Search
Team Inbox
Ticketing
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Pre-chat Options
Gosquared
Gorgias
Agent Status
Canned Replies
Custom Greeting
Email Capture
FAQ
Knowledgebase
Message Routing
Offline Form
Operation Hours Schedule
Pre Chat Form
Product Cards
Quick Replies
Triggers
Gosquared Widget Customization
Gorgias Widget Customization
Widget Customization
Gosquared
Gorgias
Avatar / Profile Picture / Logo
Colors
Widget Animation
Widget Position
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