Our business model
View Gorgias profile
Gorgias
Help Desk Live Chat
Business SMS Order Management Call Management
View WhosOn profile
WhosOn
Live Chat
Live Chat

Gorgias versus WhosOn


Compare Features, Integrations, Plugins, and Prices

style="margin-bottom: 5px;">

Overview

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

WhosOn Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $33 p/m
Free Plan:Not Available
Free Trial: 30 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
Website
gorgias.com
LinkedIn
X (Twitter)

WhosOn Details

Owned by
WhosOn
Year founded
2002
HQ Location
Stafford, United Kingdom
Website
whoson.com
No data available
No data available

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is WhosOn?

WhosOn, by Parker Sofware, originally one of the first website visitor analytics tools, has been a major player in the live chat business since 2003.

WhosOn defines itself as a specialist for niche projects, while still offering a robust out of the box chat service. They have the possibility for cloud-based, on-premise, or hybrid deployment.

All their plans include a multitude of features and integration options. They also offer paid options like an AI chatbot, remote desktop control, and real-time, two-way translation in 100 languages.

Their most simple plan starts at $33 per month for one agent. A 30 days free trial is available.

Customers of WhosOn include First International Bank & Trust, Harvard University, and Thomas Cook.

>

Features

Gorgias Agent Interface Platforms

Android

iOS

Website Dashboard

WhosOn Agent Interface Platforms

Android

iOS

Website Dashboard

Agent Interface Platforms

Gorgias

WhosOn

Android

iOS

Website Dashboard

Gorgias Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

WhosOn Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Agent Tools

Gorgias

WhosOn

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Gorgias Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

WhosOn Pre-chat Options

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Pre-chat Options

Gorgias

WhosOn

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Gorgias Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

WhosOn Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Supported Channels

Gorgias

WhosOn

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Gorgias Widget Customization

Avatar / Profile Picture / Logo

Colors

Widget Position

WhosOn Widget Customization

Avatar / Profile Picture / Logo

Colors

Widget Position

Widget Customization

Gorgias

WhosOn

Avatar / Profile Picture / Logo

Colors

Widget Position

>

Integrations

Gorgias 3rd Party Platforms

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

WhosOn 3rd Party Platforms

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

3rd Party Platforms

Gorgias

WhosOn

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Gorgias CMS Integrations

BigCommerce

Magento

Shopify

WhosOn CMS Integrations

BigCommerce

Magento

Shopify

CMS Integrations

Gorgias

WhosOn

BigCommerce

Magento

Shopify

Comparisons