Our business model
View Gorgias profile
Gorgias
Help Desk Live Chat
Business SMS Order Management Call Management
View SocialIntents profile
SocialIntents
In-app Live Chat Live Chat
Live Chat Slack GPT

Gorgias versus SocialIntents


Compare Features, Integrations, Plugins, and Prices

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Overview

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

SocialIntents Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $49 p/m
Free Plan:Not Available
Free Trial: 14 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
Website
gorgias.com
LinkedIn
X (Twitter)

SocialIntents Details

Owned by
SocialIntents
Year founded
2014
HQ Location
Georgia, United States
Website
socialintents.com
No data available
No data available

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

SocialIntents Notable Customers

No Data Available

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is SocialIntents?

Social Intents offers a basic live chat widget that focuses on integrations with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Social Intents has also recently added ChatGPT integration in all their plans.

Social Intents doesn’t share any examples of its customer base.

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Features

Gorgias Agent Interface Platforms

Android

iOS

Microsoft Teams

Slack

Website Dashboard

SocialIntents Agent Interface Platforms

Android

iOS

Microsoft Teams

Slack

Website Dashboard

Agent Interface Platforms

Gorgias

SocialIntents

Android

iOS

Microsoft Teams

Slack

Website Dashboard

Gorgias Agent Tools

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Order Tracking

Ticketing

Typing Indicator

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visual Notifications

SocialIntents Agent Tools

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Order Tracking

Ticketing

Typing Indicator

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visual Notifications

Agent Tools

Gorgias

SocialIntents

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Order Tracking

Ticketing

Typing Indicator

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visual Notifications

Gorgias Pre-chat Options

Agent Status

Canned Replies

Conversation Routing

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

SocialIntents Pre-chat Options

Agent Status

Canned Replies

Conversation Routing

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Pre-chat Options

Gorgias

SocialIntents

Agent Status

Canned Replies

Conversation Routing

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Gorgias Supported Channels

Email

Facebook Messenger

Instagram

Mobile In-app Chat

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

SocialIntents Supported Channels

Email

Facebook Messenger

Instagram

Mobile In-app Chat

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Supported Channels

Gorgias

SocialIntents

Email

Facebook Messenger

Instagram

Mobile In-app Chat

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Gorgias Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Visitor Request Human Agent

Widget Behaviour

Widget Position

SocialIntents Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Visitor Request Human Agent

Widget Behaviour

Widget Position

Widget Customization

Gorgias

SocialIntents

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Remove -Powered by-

Visitor Request Human Agent

Widget Behaviour

Widget Position

>

Integrations

Gorgias 3rd Party Platforms

Ada

Airtable

Calendly

Dialogflow

Google Sheets

GPT

Hubspot

Jira

Klaviyo

LinkedIn

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Pipedrive

Postscript

Recharge

Salesforce

Sendinblue

Slack

Trello

Twilio

Webhooks

Yotpo

Zapier

Zoom

SocialIntents 3rd Party Platforms

Ada

Airtable

Calendly

Dialogflow

Google Sheets

GPT

Hubspot

Jira

Klaviyo

LinkedIn

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Pipedrive

Postscript

Recharge

Salesforce

Sendinblue

Slack

Trello

Twilio

Webhooks

Yotpo

Zapier

Zoom

3rd Party Platforms

Gorgias

SocialIntents

Ada

Airtable

Calendly

Dialogflow

Google Sheets

GPT

Hubspot

Jira

Klaviyo

LinkedIn

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Pipedrive

Postscript

Recharge

Salesforce

Sendinblue

Slack

Trello

Twilio

Webhooks

Yotpo

Zapier

Zoom

Gorgias CMS Integrations

BigCommerce

Joomla

Magento

Shopify

Webex

Wix

WordPress

SocialIntents CMS Integrations

BigCommerce

Joomla

Magento

Shopify

Webex

Wix

WordPress

CMS Integrations

Gorgias

SocialIntents

BigCommerce

Joomla

Magento

Shopify

Webex

Wix

WordPress

Comparisons