Owned by
Gorgias
Gorgias
Year founded
2015
2015
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
gorgias.com
gorgias.com
LinkedIn
X (Twitter)
Gorgias versus Olark
Compare Features, Integrations, Plugins, and Prices
Gorgias Details
Olark Details
Owned by
Olark
Olark
Year founded
2008
2008
HQ Location
Ann Arbor MI, United States
Ann Arbor MI, United States
Website
olark.com
olark.com
No data available
No data available
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
What is Olark?
Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.
Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.
Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.
To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.
Gorgias Agent Tools
Olark Agent Tools
Agent Tools
Gorgias
Olark
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Transcripts
Chat Transfer
Co-browsing
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Keyboard Shortcuts
Mark as Spam
Notifications Audio
Notifications Visual
Order Tracking
Search
Tags
Ticketing
Visitor Ban
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Pre-chat Options
Gorgias
Olark
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
FAQ
Message Routing
Offline Form
Pre Chat Form
Product Cards
Quick Replies
Triggers
Widget Customization
Gorgias
Olark
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Widget Position
Widget Size and Shape
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