Owned by
Gorgias
Gorgias
Year founded
2015
2015
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
gorgias.com
gorgias.com
LinkedIn
X (Twitter)
Gorgias versus LiveChat
Compare Features, Integrations, Plugins, and Prices
Gorgias Details
LiveChat Details
Owned by
LiveChat, Inc
LiveChat, Inc
Year founded
2002
2002
HQ Location
Wrocław, Poland
Wrocław, Poland
Website
livechat.com
livechat.com
No data available
No data available
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
What is LiveChat?
LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites. Much like Google, Limousine, and Xerox, their brand name has become a synonym for the product.
As one of the largest liver chat providers, they offer a large number of app integrations and customization possibilities, ranging from CRM to e-commerce and help desk software. LiveChat has a substantial customer base of more than 37,000 companies worldwide.
Gorgias Agent Tools
LiveChat Agent Tools
Agent Tools
Gorgias
LiveChat
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Transcripts
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Order Tracking
Tags
Ticketing
Visitor Ban
Visitor Geo IP Tracking
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Gorgias
LiveChat
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Email Capture
FAQ
Instant Replies
Knowledgebase
Message Routing
Offline Form
Operation Hours Schedule
Pre Chat Form
Product Cards
Quick Replies
Triggers
Gorgias Widget Customization
Widget Customization
Gorgias
LiveChat
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Light and Dark Themes
Notification Settings
Remove -Powered by-
Visitor Migrate to Mobile (QR)
Visitor Mutable Notification Sounds
Visitor Receive Chat Transcript
Widget Position
Widget Size and Shape
Gorgias 3rd Party Platforms
LiveChat 3rd Party Platforms
3rd Party Platforms
Gorgias
LiveChat
Ada
Calendly
Clearbit
Dropbox
Feederloop
GIPHY
Google Ads
Google Drive
Google Meet
Google Tag Manager
Hubspot
Jira
Klaviyo
Mailchimp
Microsoft Dynamics 365
Microsoft Teams
Mollie Payments
PayPal
Pipedrive
Postscript
ProProfs
Recharge
Salesforce
Slack
Stripe
TeamViewer
Tumblr
Webhooks
Yotpo
Zapier
Zendesk
Zoho
Zoom
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