Gorgias
2015
San Francisco CA, United States
gorgias.com
Compare Features, Integrations, Plugins, and Prices
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.
Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.
A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Transfer
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Messaging
Internal Notes
Notifications Audio
Notifications Visual
Order Tracking
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Email Capture
FAQ
Knowledgebase
Message Routing
Offline Form
Operation Hours Schedule
Pre Chat Form
Product Cards
Quick Replies
Triggers
Avatar / Profile Picture / Logo
Colors
Notification Settings
Remove -Powered by-
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape