Owned by
Gorgias
Gorgias
Year founded
2015
2015
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
gorgias.com
gorgias.com
LinkedIn
X (Twitter)
Gorgias versus JivoChat
Compare Features, Integrations, Plugins, and Prices
Gorgias Details
JivoChat Details
Owned by
JivoSite
JivoSite
Year founded
2012
2012
HQ Location
Vitoria ES, Brazil
Vitoria ES, Brazil
Website
jivochat.com
jivochat.com
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
What is JivoChat?
JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.
JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.
Gorgias Agent Tools
JivoChat Agent Tools
Agent Tools
Gorgias
JivoChat
Audio Messages
Canned Replies
Channel Switching
Chat History
Chat Rating
Chat Status
Chat Transcripts
Chat Transfer
Co-browsing
Contacts Export
Custom Visitor Permissions
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Knowledgebase
Internal Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Message Filter
Notifications Audio
Notifications Visual
Order Tracking
Reminders
Search
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Gorgias
JivoChat
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
FAQ
Message Routing
Offline Form
Operation Hours Schedule
Pre Chat Form
Product Cards
Quick Replies
Triggers
Widget Customization
Gorgias
JivoChat
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Fonts
Notification Settings
Notification Sound
Real Time Customization
Remove -Powered by-
Visitor Receive Chat Transcript
Visitor Request Human Agent
Widget Mobile
Widget Position
Widget Size and Shape
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