Our business model
View Gorgias profile
Gorgias
Help Desk Live Chat
Business SMS Order Management Call Management
View Formilla profile
Formilla
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation

Gorgias versus Formilla


Compare Features, Integrations, Plugins, and Prices

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Overview

Gorgias Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
Website
gorgias.com
LinkedIn
X (Twitter)

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
Website
formilla.com
No data available
No data available

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is Formilla?

Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

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Features

Gorgias Agent Interface Platforms

Android

iOS

MacOS

Website Dashboard

Windows

Formilla Agent Interface Platforms

Android

iOS

MacOS

Website Dashboard

Windows

Agent Interface Platforms

Gorgias

Formilla

Android

iOS

MacOS

Website Dashboard

Windows

Gorgias Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Formilla Agent Tools

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Agent Tools

Gorgias

Formilla

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Gorgias Pre-chat Options

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Formilla Pre-chat Options

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Pre-chat Options

Gorgias

Formilla

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Gorgias Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Formilla Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Supported Channels

Gorgias

Formilla

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Gorgias Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget CSS Editing

Widget Position

Formilla Widget Customization

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget CSS Editing

Widget Position

Widget Customization

Gorgias

Formilla

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget CSS Editing

Widget Position

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Integrations

Gorgias 3rd Party Platforms

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Formilla 3rd Party Platforms

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

3rd Party Platforms

Gorgias

Formilla

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Gorgias CMS Integrations

BigCommerce

Joomla

Magento

OpenCart

Shopify

Weebly

Wix

WordPress

Formilla CMS Integrations

BigCommerce

Joomla

Magento

OpenCart

Shopify

Weebly

Wix

WordPress

CMS Integrations

Gorgias

Formilla

BigCommerce

Joomla

Magento

OpenCart

Shopify

Weebly

Wix

WordPress

Comparisons