Our business model
View Gorgias profile
Gorgias
Help Desk Live Chat
Business SMS Order Management Call Management
View Chatra profile
Chatra
Chatbot Live Chat
Live Chat Messenger Integration

Gorgias versus Chatra


Compare Features, Integrations, Plugins, and Prices

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Overview

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Chatra Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $21 p/m
Free Plan: Available
Free Trial: 10 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
Website
gorgias.com
LinkedIn
X (Twitter)

Chatra Details

Owned by
Chatra
Year founded
2015
HQ Location
Wilmington DE, United States
Website
chatra.com
No data available
No data available

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Chatra Notable Customers

iGMS
tinybeans
Zap Hosting

What is Gorgias?

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is Chatra?

Chatra, a live chat solution targeted mostly at small and medium-sized businesses, was bought by Sendinblue in 2021. It’s been announced that Chatra will merge into Sendinblue’s complete digital marketing and e-commerce suite.

The company profiles itself with its personal approach to customers, although they report having over 45,000 customers. Chatra hosts a self-published book and guides section on the website to help you improve your customer relation game.

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Features

Gorgias Agent Interface Platforms

Android

Email Inbox

iOS

MacOS

Website Dashboard

Windows

Chatra Agent Interface Platforms

Android

Email Inbox

iOS

MacOS

Website Dashboard

Windows

Agent Interface Platforms

Gorgias

Chatra

Android

Email Inbox

iOS

MacOS

Website Dashboard

Windows

Gorgias Agent Tools

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Chatra Agent Tools

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Agent Tools

Gorgias

Chatra

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Gorgias Pre-chat Options

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Chatra Pre-chat Options

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Pre-chat Options

Gorgias

Chatra

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Gorgias Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Chatra Supported Channels

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Supported Channels

Gorgias

Chatra

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Gorgias Widget Customization

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Widget Position

Widget Size and Shape

Chatra Widget Customization

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Widget Position

Widget Size and Shape

Widget Customization

Gorgias

Chatra

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Widget Position

Widget Size and Shape

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Integrations

Gorgias 3rd Party Platforms

Ada

Feederloop

Help Scout

Klaviyo

Median Screenshare

Postscript

Recharge

Slack

Upscope Co-browsing

Webhooks

Yotpo

Zapier

Chatra 3rd Party Platforms

Ada

Feederloop

Help Scout

Klaviyo

Median Screenshare

Postscript

Recharge

Slack

Upscope Co-browsing

Webhooks

Yotpo

Zapier

3rd Party Platforms

Gorgias

Chatra

Ada

Feederloop

Help Scout

Klaviyo

Median Screenshare

Postscript

Recharge

Slack

Upscope Co-browsing

Webhooks

Yotpo

Zapier

Gorgias CMS Integrations

BigCommerce

Ecwid

Magento

Shopify

WooCommerce

WordPress

Chatra CMS Integrations

BigCommerce

Ecwid

Magento

Shopify

WooCommerce

WordPress

CMS Integrations

Gorgias

Chatra

BigCommerce

Ecwid

Magento

Shopify

WooCommerce

WordPress

Comparisons