Freshchat versus Feederloop

Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
2. Simplify customer experience with no-code, easy-to-build chatbots
3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

1. Give agents real-time context to perform faster and with ease
2. Respond to conversations from a single screen, wherever your customers message you
3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

1. Fuel growth, while reducing your costs to serve 
2. Enable high rates of zero contact resolution and scale effortlessly
3. Drive value faster with pre-built templates for chatbots and journeys

The Feederloop chat widget provides seamless video, audio, and screen-sharing calls straight from your website.

Feederloop was founded in 2021 with the goal of going beyond traditional text-based chat widgets by providing a complete audio/visual call experience while keeping customers engaged on your website.

Feederloop provides a rich feature set including:

• Audio or video chat.
• In-call or anonymous screen sharing.
• Intelligent call routing to agents and teams.
• Customers can leave voice messages when agents are unavailable.
• Replays allow your team to watch screen share sessions retroactively.
• It can be used as a stand-alone widget or integrated with other live chat software like Intercom, JivoChat, and Twak.to (more app store integrations coming soon).

Feederloop shines in customer support, onboarding, and sales by creating a seamless real-time audio/visual communication channel between companies and their customers.