Formilla versus Rumbletalk

Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

RumbleTalk is an online group chat platform for websites and virtual events. It offers 5 Chat Types you can use anytime:

1. Members Chat
   A closed group chat exclusively for your members. This can be used with a log-in system or integration of your own user base.
   Use it for: Private communities and VIP sites

2. Queued Chat
   A moderated group chat with a designated administrator that can screen messages before it goes live.
   Use it for: Hosting Q&A Sessions, webinars, conferences

3. Private Chats
   A one-on-one chat where anyone can start a conversation with a fellow chatter.
   Use it for: Networking and dating sites

4. Experts Chat
   A one-on-one chat where only the chat admin can start a conversation with any user.
   Use it for: Professional consultation, job interviews, and private tutoring

5. Social Chat
   A public group chat accessible to anyone
   Use it for: Open communities, marketplace, fan page, and public discussions. To keep the chat safe, the chat owner can ban users and profanity, slow down the chat, mute all users, and export the chat transcript.

Rumbletalk’s unique feature is being able to approve or reject messages within the chat before it goes live - perfect for hosting Q&A sessions during live online events. This powerful chat platform makes connecting and engaging with your audience super easy because of other engagement features such as polls,  file sharing, video and audio calls, and admin moderation.