Owned by
Formilla
Formilla
Year founded
2012
2012
HQ Location
San Diego CA, United States
San Diego CA, United States
Website
formilla.com
formilla.com
LinkedIn
X (Twitter)
Formilla versus HybridChat
Compare Features, Integrations, Plugins, and Prices
Formilla Details
HybridChat Details
Owned by
HybridChat
HybridChat
Year founded
2016
2016
HQ Location
Bengalore, India
Bengalore, India
Website
hybrid.chat
hybrid.chat
What is Formilla?
Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.
Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.
What is HybridChat?
Hybrid.chat is a No-code / Low code conversational AI tool to build:
- Smart NLP-based chatbots.
- Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
- Automation workflows
- E-commerce order management bots
Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .
Agent Tools
Formilla
HybridChat
AI Assisted Flow
Canned Replies
Chat History
Chat Transcripts
Chat Transfer
File Sharing
Meeting Scheduling
Search
Ticketing
Visitor Information
Visitor Page Tracking
Formilla Pre-chat Options
HybridChat Pre-chat Options
Pre-chat Options
Formilla
HybridChat
Automated Custom Greeting
Canned Replies
Email Capture
Operation Hours Schedule
Pre Chat Form
Triggers
Widget Customization
Formilla
HybridChat
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Fonts
Notification Settings
Remove -Powered by-
Tagline / Description
Widget CSS Editing
Widget Position
3rd Party Platforms
Formilla
HybridChat
Webhooks
Zapier
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