Owned by
Drift
Drift
Year founded
2015
2015
HQ Location
Boston MA, United States
Boston MA, United States
Website
drift.com
drift.com
LinkedIn
X (Twitter)
Drift versus Intercom
Compare Features, Integrations, Plugins, and Prices
Drift Details
Intercom Details
Owned by
Intercom, Inc
Intercom, Inc
Year founded
2011
2011
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
intercom.com
intercom.com
No data available
No data available
What is Drift?
Founded in 2015, Drift is now a part of salesloft and employs over 500 people, their growth has been impressive.
Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.
What is Intercom?
Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.
Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.
Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.
Drift Agent Tools
Intercom Agent Tools
Agent Tools
Drift
Intercom
AI Assisted Flow
Canned Replies
Chat History
Chat Rating
Chat Status
Contacts Export
Customer Satisfaction Report
Customer Satisfaction Survey
Email Scheduling
File Sharing
Group Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Meeting Scheduling
Notifications Audio
Notifications Visual
Order Tracking
Switch Phone Call to Chat
Tags
Team Inbox
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Visitor Page Tracking
Pre-chat Options
Drift
Intercom
Agent Status
Canned Replies
Conversation Routing
Custom Greeting
Instant Replies
Message Routing
Operation Hours Schedule
Product Cards
Response Expectation
Triggers
Widget Customization
Drift
Intercom
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Light and Dark Themes
Remove -Powered by-
Widget Behaviour
Widget Mobile
Widget Size and Shape
3rd Party Platforms
Drift
Intercom
Calendly
Chatlayer.ai
Clearbit
Dialpad
Feederloop
Freshdesk
Front
GitHub
Google Meet
Google Sheets
Hubspot
Jira
Mailchimp
Marketo
Microsoft Dynamics 365
Microsoft Teams
Okta
Pipedream
Pipedrive
Quickchat AI
Salesforce
ServiceBell
Slack
Stripe
Webhooks
Zapier
Zendesk
Zoho
Zoom
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