Owned by
Chatwoot, Inc.
Chatwoot, Inc.
Year founded
2016
2016
HQ Location
Dover DE, United States
Dover DE, United States
Website
chatwoot.com
chatwoot.com
Chatwoot versus HybridChat
Compare Features, Integrations, Plugins, and Prices
Chatwoot Details
HybridChat Details
Owned by
HybridChat
HybridChat
Year founded
2016
2016
HQ Location
Bengalore, India
Bengalore, India
Website
hybrid.chat
hybrid.chat
What is Chatwoot?
Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.
Open Source
Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.
What is HybridChat?
Hybrid.chat is a No-code / Low code conversational AI tool to build:
- Smart NLP-based chatbots.
- Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
- Automation workflows
- E-commerce order management bots
Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .
Agent Tools
Chatwoot
HybridChat
AI Assisted Flow
Canned Replies
Chat History
Chat Transcripts
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Keyboard Shortcuts
Meeting Scheduling
Message Filter
Search
Tags
Ticketing
Typing Indicator
Chatwoot Pre-chat Options
HybridChat Pre-chat Options
Pre-chat Options
Chatwoot
HybridChat
Agent Status
Canned Replies
Conversation Routing
Email Capture
Pre Chat Form
Product Cards
Widget Customization
Chatwoot
HybridChat
Avatar / Profile Picture / Logo
Colors
Display Name and Title
Notification Settings
Remove -Powered by-
Tagline / Description
Visitor Pop out Window
Widget Position
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