Owned by
Chatwoot, Inc.
Chatwoot, Inc.
Year founded
2016
2016
HQ Location
Dover DE, United States
Dover DE, United States
Website
chatwoot.com
chatwoot.com
Chatwoot versus Gorgias
Compare Features, Integrations, Plugins, and Prices
Chatwoot Details
Gorgias Details
Owned by
Gorgias
Gorgias
Year founded
2015
2015
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
gorgias.com
gorgias.com
No data available
No data available
What is Chatwoot?
Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.
Open Source
Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.
What is Gorgias?
Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.
Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.
Chatwoot Agent Tools
Gorgias Agent Tools
Agent Tools
Chatwoot
Gorgias
Canned Replies
Channel Switching
Chat History
Chat Rating
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Keyboard Shortcuts
Message Filter
Order Tracking
Tags
Ticketing
Typing Indicator
Visitor Geo Tracking
Visitor Information
Visitor Page Tracking
Pre-chat Options
Chatwoot
Gorgias
Agent Status
Canned Replies
Conversation Routing
Email Capture
FAQ
Message Routing
Offline Form
Pre Chat Form
Product Cards
Quick Replies
Triggers
Chatwoot Widget Customization
Gorgias Widget Customization
Widget Customization
Chatwoot
Gorgias
Avatar / Profile Picture / Logo
Colors
Visitor Pop out Window
Widget Position
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