Owned by
Chatwoot, Inc.
Chatwoot, Inc.
Year founded
2016
2016
HQ Location
Dover DE, United States
Dover DE, United States
Website
chatwoot.com
chatwoot.com
Chatwoot versus Crisp
Compare Features, Integrations, Plugins, and Prices
Chatwoot Details
Crisp Details
Owned by
Crisp IM
Crisp IM
Year founded
2017
2017
HQ Location
Nantes, France
Nantes, France
Website
crisp.chat
crisp.chat
What is Chatwoot?
Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.
Open Source
Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.
What is Crisp?
The French Crisp Chat offers everything you might need starting out with live chat for your website or business.
They have integrated a CRM as well as a knowledge base that’s included in their chatwidget. Adding features and chatbots is easy through their user-friendly dashboard.
Crisp also integrates with Slack. We checked out a number of Slack Live Chat Providers that you might find useful.
Chatwoot Agent Tools
Crisp Agent Tools
Agent Tools
Chatwoot
Crisp
Audio Messages
Canned Replies
Chat History
Chat Rating
Chat Transcripts
Co-browsing
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Messaging
Internal Notes
Keyboard Shortcuts
Message Filter
Real Time Translation
Reminders
Search
Tags
Team Inbox
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Pre-chat Options
Chatwoot
Crisp
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
FAQ
Knowledgebase
Operation Hours Schedule
Pop Out Window
Pre Chat Form
Product Cards
Triggers
Widget Customization
Chatwoot
Crisp
Avatar / Profile Picture / Logo
Colors
Notification Settings
Remove -Powered by-
Visitor Pop out Window
Widget Behaviour
Widget Mobile
Widget Position
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