Chatwoot, Inc.
2016
Dover DE, United States
chatwoot.com
Compare Features, Integrations, Plugins, and Prices
Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.
Open Source
Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.
Chatra, a live chat solution targeted mostly at small and medium-sized businesses, was bought by Sendinblue in 2021. It’s been announced that Chatra will merge into Sendinblue’s complete digital marketing and e-commerce suite.
The company profiles itself with its personal approach to customers, although they report having over 45,000 customers. Chatra hosts a self-published book and guides section on the website to help you improve your customer relation game.
AI Assisted Flow
Canned Replies
Chat History
Chat Status
Chat Transcripts
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Notes
Keyboard Shortcuts
Message Filter
Tags
Typing Indicator
Visitor Ban
Visitor Information
Visitor Typing Preview
Agent Status
Automated Custom Greeting
Canned Replies
Conversation Routing
Email Capture
Offline Form
Operation Hours Schedule
Pre Chat Form
Product Cards
Triggers
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Display Name and Title
Visitor Pop out Window
Widget Position
Widget Size and Shape