Owned by
Chatlayer
Chatlayer
Year founded
2018
2018
HQ Location
Antwerp, Belgium
Antwerp, Belgium
Website
chatlayer.ai
chatlayer.ai
LinkedIn
X (Twitter)
Chatlayer versus Intercom
Compare Features, Integrations, Plugins, and Prices
Chatlayer Details
Intercom Details
Owned by
Intercom, Inc
Intercom, Inc
Year founded
2011
2011
HQ Location
San Francisco CA, United States
San Francisco CA, United States
Website
intercom.com
intercom.com
No data available
No data available
What is Chatlayer?
Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.
Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.
What is Intercom?
Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.
Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.
Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.
Chatlayer Agent Tools
Intercom Agent Tools
Agent Tools
Chatlayer
Intercom
AI Assisted Flow
Canned Replies
Chat History
Chat Rating
Chat Status
Contacts Export
Customer Satisfaction Report
Customer Satisfaction Survey
Email Scheduling
File Sharing
Group Messaging
Internal Notes
Keyboard Shortcuts
Mark as Spam
Notifications Audio
Notifications Visual
Order Tracking
Switch Phone Call to Chat
Tags
Team Inbox
Ticketing
Typing Indicator
Visitor Ban
Visitor Information
Chatlayer Pre-chat Options
Pre-chat Options
Chatlayer
Intercom
Agent Status
Canned Replies
Conversation Routing
Operation Hours Schedule
Product Cards
Response Expectation
Triggers
Chatlayer Widget Customization
Widget Customization
Chatlayer
Intercom
Avatar / Profile Picture / Logo
Chatbox Size
Colors
Light and Dark Themes
Remove -Powered by-
Widget Behaviour
Widget Mobile
Widget Size and Shape
Chatlayer 3rd Party Platforms
3rd Party Platforms
Chatlayer
Intercom
Calendly
Chatlayer.ai
Clearbit
Dialpad
Feederloop
Freshdesk
GitHub
Google Meet
Hubspot
Jira
Mailchimp
Marketo
Pipedream
Pipedrive
Quickchat AI
Salesforce
ServiceBell
Slack
Stripe
Webhooks
Zapier
Zendesk
Zoho
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